Delete Your Truley Companion Account
Account and data deletion instructions provided in line with App Store and Google Play data safety requirements
There Is No Self-Service Account in the App
Truley Companion signs you in with a Microsoft Entra ID work or school account only; the app has no self-service sign-up, and accounts are provisioned by your organisation's tenant administrator. Deletion is therefore handled through your organisation, or by us on request.
Option A: Ask Your Tenant Administrator
Contact your organisation's tenant administrator and ask them to remove your Truley Companion access. Once they do, your recordings and transcripts are deleted according to the retention policy configured by that organisation.
Option B: Email Us
Email us from your work email address — the account you sign in to the app with — using the subject "Delete my Truley Companion data". We will assist you within one week:
What Gets Deleted
- Meeting audio you recorded and uploaded with the app
- Transcripts and translations generated from that audio
- Meeting records and metadata such as the meeting subjects you entered
- Your user profile within Truley Companion (Microsoft account id, email, display name)
This data lives in your organisation's own Truley Companion service (cloud or on-premises), so the exact scope and timing of deletion follow the retention policy configured by that organisation.
Uninstalling the App Is Not Deletion
Removing the app from your device only clears local data; recordings and transcripts already uploaded to your organisation's Truley Companion service are not deleted. Use one of the options above to request deletion.
To learn how we collect, use, and protect your data, see the Companion Privacy Policy.